And our IT systems just traditionally haven’t been super effective at being able to standardize those orders. We’re able to use AI agents to take hundreds of thousands of man-hours out of the system, where we don’t have to touch orders; they can be standardized, processed in our system, and it nets out in material savings for us. A lot of that work was outsourced already, so that’s not necessarily saving our employees a lot of time, but it is kind of saving the bottom line a bit of time. So when we did a couple of different gut checks on what we think the impact of AI was going to be this year, we saw it in the neighborhood of a million to a million plus man-hours of savings that we can redeploy.
Minimal output tokens. With thousands of configurations to sweep, each evaluation needed to be fast. No essays, no long-form generation.Unambiguous scoring. I couldn’t afford LLM-as-judge pipelines. The answer had to be objectively scored without another model in the loop.Orthogonal cognitive demands. If a configuration improves both tasks simultaneously, it’s structural, not task-specific.The Graveyard of Failed ProbesI didn’t arrive at the right probes immediately; it took months of trial and error, and many dead ends
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